AR Manager – Brampton, Ontario

AHK Accounting Recruiters
Job Type : Full Time
Brampton, Ontario

Our client is a multinational distributor of video games, accessories and specialty products conducting business in Canada, USA, and Latin America. Established by video game industry experts, our client is an award-winning company that offers flexible and dynamic distribution solutions to meet supplier and retailer goals. In Canada, they are the largest distributor of video games and accessories, representing all publishers in the market. Some of their larger retail accounts include Best Buy, Walmart, Amazon, Costco, Shoppers, while also being the exclusive distributor for Sony PlayStation.

The company is comprised of approximately 500 employees throughout different branches, with 140 staff working out of their head office in Brampton. They are known for high-performance, offer excellent culture, fun environment, and supportive management. They have been awarded such as accolades as Best Employer, Best Managed Companies and were also recognized as Profit Magazine Top 50 as one of Canada's fastest growing organizations.

This role will oversee the full scope of customer credit and collections processes, including cash flow, days sales outstanding (DSO), and bad debt expense. The leader will drive and direct collection of outstanding receivables balances, which includes authorizing, negotiating, and approving settlements. Ensure overall quality of A/R and adequacy of allowance for bad debt. Oversee the team and ensure daily activities are conducted in an accurate, efficient, professional and timely manner.

Duties and Responsibilities:

    Accounts Receivable

  • Enhance or establish appropriate monitoring metrics and contribute to asset-based lending reporting requirements
  • Enhance or establish controls, processes and procedures
  • Direct all cash application and accounts receivable reconciliation functions
  • Streamline procedures and seek ways to improve efficiency including use of technology and appropriate payment methods
  • Active involvement in managing key accounts as appropriate
  • Ensures compliance with federal, provincial and local governments, third party contracts, credit contracts, company policy, general accounting practices (IFRS) and pre-established contracts
  • Ensure customer credit completeness and coordinate effectively with Vendor deductions and Sales Administration


  • Day-to-day key contact with external credit insurer
  • Model new business and busy season credit scenarios and provide input to credit insurer and internal key stakeholders as required
  • Guide credit risk management decisions, in coordination with relevant colleagues, and referral of delinquent accounts to outside collection or attorney, according to established policies and procedures
  • Provide approval for temporary credit increases
  • Ensure appropriate terms are established from outset with customers
  • Gather and submit all documents related to the letter of credit


  • Collaborates and influences other departments to make identified changes to improve DSO and bad debt write offs
  • Review A/R customer summary reports on highest risk accounts including recommendations for resolution and effectively initiate corrective actions on negative trends
  • Audit potential bad debt accounts to ensure all efforts have been taken to minimize risk of loss
  • Work closely with Treasury to obtain efficiencies in all manners of acceptable payments, including lockbox set-up and electronic pay methods as well as overall accuracy of cash flow forecasting


  • Prepare and present routine and ad hoc reports for management
  • Head of customer master data management
  • Lead a diverse group of A/R Administrators and further foster team environment, to achieve productivity, quality performance and lead by example in order to create a climate that fosters high performance and job engagement
  • Ensure team members are appropriately trained, receive regular coaching and feedback
  • Ensure the Company’s policies and procedures are followed
  • Partner with the A/R Manager and assist with issues that are escalated
  • Forge excellent customer relationships (through handling escalated complaints) and build communication channels across stakeholder group
  • Partner with external accountants to ensure added value in Latin America operations

Key Competencies:

Personal Effectiveness

  • Excellent verbal and written communication skills
  • Must be fluently bilingual (Spanish / English), both verbal and written
  • Dedication and strong work ethic
  • Exceptional interpersonal skills, with a focus on client service
  • Proven ability to respond well under pressure, stay organized, meet deadlines and handle multiple priorities in a fast-paced environment
  • Proven leadership
  • Positive team player
  • Demonstrated strong organizational skills and excellent attention to detail
  • Able to prioritize multiple assignments simultaneously
  • Excellent client service skills, with the desire and ability to understand the clients' businesses
  • Technical Skills

    • Oracle/Great Plains
    • Comfortable with technology; expert computer skills required – Excel; advanced knowledge of VBA and SQL (or strong desire to learn)
    • Experience using AR Portals preferred ie. Retail Link or any other
    • Proficiency in MS OFfice (Excel, Word, Outlook)


    • Degree or diploma in Business with a major in Accounting
    • Minimum 4+ years’ experience in an AR role
    • CCP certification or enrollment in CCP program is considered an asset
    • Strong knowledge of basic accounting skills and knowledge of reconciliations and analysis
    • Strong analytical and problem-solving skills with the ability to make effective decisions and recommendations